The conditions of a collaboration between the customer (client) and the service provider (supplier) are governed by these general terms and conditions. The terms and conditions apply to all contracts, services, deliveries and are legally valid after placing the order, either in writing, verbally, online or by telephone. Individual contractual agreements between the customer and the service provider are only legally valid if they are confirmed in writing.

1. Validity of offers, prices:

All offers are stated in Euros (€). After placing an order, the customer will receive an order confirmation via E-mail with an overview of the ordered goods. With an oral or telephone order, the customer will not receive an order confirmation. The prices at the time of the order apply. A contract is only concluded with our order confirmation or delivery of the goods. Unless otherwise agreed between SHE and the customer, the customer is bound to his order for 14 days.

2. Delivery and shipping costs:

There is no minimum order quantity. All prices are net and subject to VAT. The flat-rate delivery costs are €10.00 for prepaid orders. In the case of an order with prepayment, the customer will receive an order confirmation via E-mail in which the bank details are stated. The purchase amount must be transferred to Reza Zardavani immediately after concluding the agreement. As soon as the amount has been credited to our account, your order will be shipped. Paypal orders will be shipped the same day (if ordered before 4 p.m.). For cash on delivery orders, the flat shipping costs are €10.00. If the customer refuses a cash on delivery order upon delivery, the shipping costs (€10.00) plus the return shipping costs (€10.00) will be charged.

3. Right of withdrawal (Right of return):

The customer has a right of withdrawal which lasts 2 weeks after receipt of the order. The revocation must include a reason and must be announced in writing via Letter or Email. To meet the deadline, it is sufficient to send the cancellation notice in time and return the goods to SHE. By timely revocation, the buyer is no longer bound to SHE’s order. The purchase amount already paid will not be refunded, but converted into an exchange. Customized products and orders commissioned by third parties are excluded from exchange or return. Returns or exchanges are only possible if the goods are complete and in the original packaging.

4. Payment, non-payment:

The customer makes a payment request with his order. This is checked during the processing of the order. For all deliveries, we expressly reserve the right to send the goods cash on delivery. The invoice amount is due according to the agreed payment method. For cash on delivery shipping, the amount is due upon receipt of the goods; If payment is made in advance, the amount is due within three working days after placing the order. If the agreed payment date is exceeded due to the customer’s actions (e.g. failure to receive the goods, failure to initiate the transfer on time), the customer is automatically in default of payment. Reminder costs are then due. If the customer fails to pay despite a payment reminder, the claimed amount or part of it will be forwarded to a collection agency and/or a reminder will be sent. We expressly reserve the right to prosecute. The customer bears the full collection costs, any legal costs and enforcement costs. We have the right to transfer our claims.

5. Handling of returns and return costs, credits, exchanges & refunds:

If the order is returned, the return costs are the responsibility of the buyer. The goods must be returned to us in unopened original packaging and securely packaged. If the buyer is responsible for the deterioration* of the goods, he/she must compensate for the depreciation. Goods sent to us carriage paid will not be accepted due to the high penalty price and will be returned to you at your expense. If the goods are returned correctly, the customer will be entitled to a full refund of the value of the goods (less our delivery costs) by crediting the customer’s account. This will be refunded immediately after we have received the invoice amount in full and irrevocably by means of a goods credit note. The customer is responsible for checking the goods for completeness and quality immediately upon receipt of the order. Once the goods are used or applied, the customer agrees to the condition, quality and completeness of the goods.

* The customer has the right to check the ordered goods for usability upon receipt. However, if the goods are opened from their original packaging or seal as a result of this inspection, or if they become dirty or change their properties, a deterioration will occur leading to a reduction in value or rejection of the exchange.

6.Delivery time, partial deliveries, transport insurance & transport damage:

The delivery is ready for shipment within 1-2 days, if in stock. You will be notified immediately of any delivery delays. We reserve the right to make partial deliveries, which can be invoiced immediately. If a delivery is not possible due to force majeure or other unforeseen obstacles, the delivery period will be automatically extended for the duration of the events. If a delivery arrives with obvious shipping damage, immediately file a complaint with the delivery company and refuse to accept the package. This is the only way we can claim compensation from the carrier. We ask for your cooperation and understanding in this matter. Claims for damages due to delivery delays or delivery bottlenecks are excluded at all times.

7. Warranty, Inspection obligation and reporting of defects:

Warranty Upon receipt of the goods, the customer must immediately inspect them for completeness, correctness and integrity. To the extent that the unused delivery has a defect for which we are responsible, we have the right, at our discretion, to remedy the defect or make a replacement delivery. If the remedy of the defect / replacement delivery, of the unused and unused goods, fails in any other way, the customer has the right to cancel the contract at his own discretion. Claims for damages are excluded at all times once the goods have been used and processed.

If the buyer does not make the goods subject to the complaint available upon request or if he expresses and uses the product, the warranty claims become void. This also applies to goods for which the buyer owes the purchase price.

Warranty and guarantee claims lapse in the event of non-compliance with the maintenance instructions prescribed by us. Furthermore, the warranty claim also expires when using care products from other brands, when using hairdressing chemicals or when changing the joints.

8. Retention of title:

The ordered goods remain the property of the seller until all outstanding invoices have been paid.

9. Product changes:

We reserve the right to make changes to the design or technical implementation that do not reduce the quality of an item.

10. Liability and limitations of liability:

Claims for damages against us or employees of our company are excluded regardless of the legal basis, in particular due to delay or impossibility of delivery, the violation of advisory and contractual obligations, etc., unless there was intent or gross negligence. To the extent that we are liable on the merits of the case, compensation is limited exclusively to the delivered goods and their value. In any case, compensation for consequential damages is excluded. Ingredients on consumer goods, e.g. care products, must be checked by the customer for individual compatibility before use upon delivery of the goods. We are not liable for discrepancies between the information on the relevant packaging and the specifications in the product descriptions of the online shop/catalogue. If the customer discovers a possible incompatibility based on the information about the ingredients before use, the right of withdrawal (see above) can be exercised.

11. Data protection:

The data requested by us in the order and contact forms is necessary for the rapid processing and handling of the order. This data is stored internally, but is treated confidentially and not sold or rented to third parties for advertising or other purposes. Our data protection practices are in accordance with the Data Protection Act.

12. Law and competent court:

The law of the Kingdom of the Netherlands applies as agreed. The place of action for all claims arising from the agreements between the customer and us is Heerlen. Alternative dispute resolution under art. 14 (1) ODR Regulation and § 36 VSBG:

The European Commission offers a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr. We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.